I knew you were not your former self. But you had a place on my preferred retailer’s list. We had a good business history. You came through for me during some some interesting times. There was the SuperBowl , in New Jersey when I and my partner needed new lenses. We broke our 70-200 lenses, while working on the host committee, in a fit of exhaustion and you came through for us before the big day. You earned my companies loyalty as well as mine.
When I wanted my dream lens, a Nikon 135mm dc f2, you got me one, at a really decent price. It is also, through you, I got to meet one of my favorite photographers, Art Wolfe. I look back on those days fondly. They were good times. It’s what made this situation so frustrating.
Things Fall Apart
On the last day of the PhotoPlus Expo 2017, instead of going to the show, I drove up to your store to purchase a Epson P600 printer. At PhotoPlus, I fell in love with the printer and thought it would be easier to drive to your store to purchase it. There were loyalty points, I had earned and I had a camera to trade into your used department along with the purchase. You told me it was not in stock but you assured me I would have it to me in about 5-10 days. That sounded reasonable.
Ten days go by, I hear nothing. I reach out to you. I am informed of a delay in the printers estimated time of arrival. Time passes and I have to reach out to you to get the same notification. I decided to give you one more chance and I had to reach out to you again to be told you don’t know when the printer would be delivered. I reach out to Epson… Radio silence. I was disappointed, however, I came up with another idea to let you keep my money.
In a hope of having a positive outcome, I ask you to exchange the printer for a Sony A6300. I am met with “this camera is not in stock”. When I ask for a refund, you told me the Epson p600 would be available in 5 days. I hit my head on my desk and stuck with getting the refund.
As for a printer, through divine interference, I ended up with a Canon Pro 1000.